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10 Year Manufacturer’s Warranty
All V-ZUG appliances purchased in Australia are supported by a complete 10 year manufacturer’s warranty for the ultimate user experience and complete peace of mind.
(V-ZUG Australia Pty Ltd provide all aspects of after sales service and support through their dedicated team and can be contacted on 1300 VZUG AU (1300 898 428) or service.au@vzug.com)
Promotion details
V-ZUG Warranty
V-ZUG Company Guarantee
You receive a two-year guarantee on every V-ZUG product purchased from and invoiced by
V-ZUG Australia Pty Ltd. (“V-ZUG”).
You receive a two-year manufacturer's warranty plus a three-year extended warranty on
every V-ZUG product purchased from Winning Appliances on or after 1 February 2020 and
before 31 October 2021.
You receive a two-year manufacturer's warranty plus an eight-year extended warranty on
every V-ZUG product purchased from Winning Appliances on or after 1 November 2021.
In addition to these company guarantees, you have a guarantee under the Australian
Consumer Law. The following is a statutory notice about those statutory rights:
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure
When does the company guarantee commence?
The company guarantee provided by V-ZUG on its products commences on the date of
installation. Unless you can demonstrate with reasonably acceptable documentation (such
as an electrician’s certificate of installation) the date your appliance was installed, the date of
installation is deemed to be the date of purchase.
Unless V-ZUG receives your claim under the company guarantee by the end of the
expiration of the company guarantee (namely, within 10 years of the installation of any
appliance bought from Winnings on or after 1 November 2021), the company guarantee
expires and you lose those rights to have your appliance repaired or replaced. You
nevertheless still have your remaining rights under the Australian Consumer Law.
What is covered?
The company guarantee covers material and manufacturing defects. During the guarantee
period, any such defects will be remedied without charge. It includes the costs of labour and
travel as well as replacement materials. V-ZUG, at its sole discretion, may elect to either
repair or replace the product with an equivalent product or refund the purchase price. Any
other claims are excluded.
Where is the guarantee valid?
The guarantee is only valid in the country in which the appliance was purchased and
provided either V-ZUG itself or a service provider authorized by V-ZUG provides services in
the country concerned. If appliances are shipped to other countries, the technical conditions
(e.g. mains voltage, frequency, etc.) or the climatic and environmental conditions of the
country concerned may cause problems. We therefore reserve the right to refuse the
guarantee for appliances that are not approved for the country concerned.
What is excluded?
The company guarantee does not cover damage occurring after manufacture, such as
transport damage, damage caused by handling or installing the appliance contrary to the
specifications, improper use, misuse, inadequate care, natural usage, external influences,
force majeure and reasons beyond the control of V-ZUG.
Any work carried out by a service provider not authorized by V-ZUG as well as the use of
spare parts other than the original V-ZUG spare parts void the obligations under the
guarantee.
The contractual or legal claims against the product seller are not affected by this guarantee.
The non-use or sparing use of the appliance does not justify a claim to guarantee extension.
Provider of the guarantee
The guarantee is provided by V-ZUG Australia Pty Ltd ABN 136 397 889, 2/796 High Street,
Kew, Victoria 3102 (“V-ZUG”).
The person responsible for the company guarantee may be contacted on the following
communication channels: Service Hotline - V-ZUG LTD - Australia
What you need to do to claim the company guarantee
To make a claim, you must have purchased your V-ZUG appliance from Winning Appliances
on or after 1 February 2020 or directly from V-ZUG.
You must contact V-ZUG using one of the provided contact channel mentioned above,
explaining the nature of the problem you are experiencing with your V-ZUG appliance. You
may be asked for additional information about the issue and you will need to provide that
information on request.
Finally, you will need to provide proof of purchase and, preferably, proof of installation. Your
receipt from Winning Appliances or from V-ZUG is perfect. As to installation, a Certificate of
Installation provided by your builder or electrician will be acceptable. The company warranty
is conditional on you providing these documents, establishing to V-ZUG’s reasonable
satisfaction that you bought the appliance and had it installed.
Finally, you must provide the repairer access to the appliance and all reasonable assistance
and co-operation when requested by V-ZUG or by the repairer.
Valid from 1 November 2021
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