Rogerseller | Warranty

Here at Rogerseller, we are extremely confident that the products we manufacture, supply and import are of the highest quality standard.

If, on the rarest of occasions, a product fails to meet these high standards, we will replace, repair or refund the goods at no cost to you, as required by Australian Competition and Consumer Act 2010 and any applicable state laws. You may be entitled to this if you contact us within 30 days of delivery and:

The goods are faulty;
The goods are wrongly described;
The goods are different from a sample shown to you; and/or
The goods do not do what they are supposed to do

Domestic Warranty

In addition to your rights under Australian Consumer Law, we also offer the following additional warranties and their ensuing conditions:

We will repair or replace free of charge any faulty product due to defects in materials or workmanship within the warranty period.
All Rogerseller tapware, shower and bathroom fittings are covered by a fifteen (15) year warranty from date of delivery, with parts and labour covered within the first five (5) years of the warranty.
Details & Exclusions:

Tapware cartridges are covered by a five (5) year parts and labour warranty plus an additional ten (10) year parts warranty.
Flexible mixer tails & pull out hoses are covered by a five (5) year parts warranty.
Shower heads and arms are covered by a ten (10) year parts warranty.
Shower hoses are covered by a two (2) year parts warranty.
Bathroom accessories are covered by a ten (10) year warranty.
Cistern flush plates, cistern mechanism and toilet seats are covered by a two (2) year warranty, with parts and labour covered within the first one (1) year of the warranty.
Electrical timers and transformers are covered by a one (1) year parts warranty.
Finishes on all products are covered by a five (5) year full product or parts warranty. This excludes scratches, dents, normal wear and tear, corrosion/oxidation caused by harsh cleaning chemicals or improper maintenance, hard water or from coastal exposure after installation.

We, or our nominated agency, reserve the right to assess, repair, replace or service any warranty claims as we see fit.

Commercial Warranty

Installations for all non-domestic applications, including restaurants, hotels, motels, schools, hospitals, and aged care facilities.

In addition to your rights under Australian Consumer Law, we also offer the following additional warranties and their ensuing conditions:

All Rogerseller tapware showers and bathroom fittings are covered by a five (5) year warranty from date of delivery.
We will repair or replace free of charge any faulty product due to manufacturing defects in materials or workmanship within the warranty period. We, or our nominated agency, reserve the right to assess, repair, replace or service any warranty claims as we see fit.

Warranty Conditions

The Warranty Provider provides this warranty in relation to the Products. This warranty only applies under accepted normal use of the Product and extends to defects which have arisen solely from faulty materials or workmanship in the Products and does not apply to other defects which may have arisen as a result of, without limitation, the following: accidental damage, abuse, misuse, maltreatment, abnormal stress or strain, unusual physical or environmental conditions, excessive water pressure or temperature, or neglect of any kind of the Products. Where the defects have arisen solely from faulty materials or workmanship in the Products, the Warranty Provider agrees to repair or replace the Product subject to the following warranty conditions.

Alteration and repairs of the Products other than by an accredited and licensed service agent or technician are not covered. For the avoidance of doubt, attachment of accessories or use of non-genuine replacement parts other than those manufactured or approved by the Warranty Provider are not covered by this warranty.

This warranty for the Products commences from date of delivery or for multi-residential and commercial on the date of practical completion and is valid for purchases made from 1st August 2024. For Product purchased prior to this date, please contact Client Services on (03) 9592 6644 for warranty information.

Warranty Claims

To make a warranty claim, the following documentation must provided to Rogerseller Warranty (contact details below):

Proof of purchase (“POP”)
Warranty Certificate or equivalent documentation must be supplied for warranty claims to be considered
Your contact details including the address of the installed product
A photo of the product or fault in question

Rogerseller Warranty Contact Details

Client Services

Phone: (03) 9592 6644

Email: servicedept@rogerseller.com.au

Note: The warranty only applies to the original owner and is not transferable.

Should any warranty claim be made and attended to by an authorised service agent of the Warranty Provider and that in the opinion of the Service Agent or the Warranty Provider, the problem was from faulty installation or use of the Products in conjunction with Products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which the Warranty Provider is responsible, Rogerseller Warranty reserves the right to charge a service fee for each service at attending the premises where Products have been installed.

As part of our commitment to continuous improvement, Rogerseller Warranty reserves the right to make changes to its Products at any time. The Warranty Provider requires adequate access to Products, fittings and fixtures to undertake extended warranty repairs during normal weekday working hours. The Warranty Provider will not be responsible for any consequential damage or costs where adequate access to Product fittings and fixtures is not provided.

Rogerseller Warranty reserves the right to provide minor components as ‘Parts Only’ to the customer.

Consequential loss

To the extent permitted by law, and subject to your consumer rights, Rogerseller Warranty will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures or any other reasonably foreseeable consequential loss of any kind caused by any defect in the Products or components.

Exclusions to Warranty Guarantee

The Warranty shall be void for the following reasons:

Products are not installed by a licensed plumber and/or electrician
Products are not installed to relevant National Standards and State Regulations
Products are not installed in accordance with the manufacturer’s installation instructions
Water pressures that exceed stated limitations as per the Product installation instructions
Note: AS/NZS 3500.1-2021 specifies 500kPa maximum water supply pressure at any outlet within a building for new installations
Note: The 500kPa maximum water supply pressure doesn’t apply to fire service outlets
Hot Water System delivery temperature at the outlet exceeds 55 degrees Celsius
Isolation stop taps are not fitted as stated on manufacturer’s installation instructions
Fitting of other devices to the outlet of tapware (e.g. Water Filters)
Fitting of non-approved parts in tap body or end of line water flow regulating devices
Claims where repair or replacement works undertaken without prior approval by Rogerseller Warranty or where works are undertaken by a non-approved service agent shall be rejected
Product used with water additives i.e. Cleaning and deodorising additives in cisterns
Fair wear and tear, such as working seals in the inlet and outlet valves, including scratching from cleaning etc.
Inappropriate or non-approved connection fittings connecting Products to sewer
Modifications made to the Products that have not been approved in writing by Rogerseller
Damage as a result of obstructions due to inadequate flushing of system before use and problems caused by water supply (including silt, thread tape, silicone, copper shavings, corrosion and excess water pressure)
Failure to regularly clean or replace dirty or blocked outlet aerator inserts in tapware and/or shower heads etc.
Service or repairs with non-standard replacement parts previously undertaken without our written approval
Removal or non-installation of flow regulator in tapware or showers or regulated check valve or check valves in hand showers or pull-out mixers
Damage to finishes by adhesives, sealants or abrasive cleaners etc.
Damage to finishes which arise from installation or post installation use
Damage due to abuse of Product as determined by an authorised Service Agent or Rogerseller Warranty
Failure to observe manufacturers care and maintenance instructions
Harsh detergents or abrasive cleaners and products used in a commercial application will not be covered by the warranty.
Additional work will require authorisation from Rogerseller Warranty
Any other failure to comply with instalment, usage, cleaning requirements or procedures, except to the extent that a customer can demonstrate that at the time of purchase the Product was faulty or defective and at that time the customer was not aware of such fault or defect
Where Goods are coupled with a product not supplied by Rogerseller, Our warranty is limited only to Our Product
Claims where the ceramic cartridge has malfunctioned due to the presence in the water supply of:
Copper tube pieces
Sand, dirt or stones
Thread tape
Other objects not normally presented in potable water supplies

Items listed as Clearance or Last Chance Offers

Any item in Last Chance Offers or as a Clearance (in-store or online) is covered by a 12-month limited warranty.

Goods Damaged in Transit

If any goods arrive damaged, please contact Client Services as soon as possible – as you have 30 days from the date of delivery to notify us. We will arrange to have the damaged item returned and either replaced or credited. Make sure you keep the item in its original packaging.

Note: It is the installer/customer’s responsibility to ensure:

Product is not damaged prior to installation
They are happy with their purchase
The Product has all of its components
Required maintenance is performed

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

These warranty terms are effective from 1 March 2025.