Promotion details
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Samsung Washer & Dryer Bundle Cash Back 2022 (Promotion)
Terms and Conditions (T&Cs)
Promotion This Promotion is for a Gift payable to each Eligible Claimant who purchases 2
Participating Products from a Participating Retail Store or the Samsung Online Store
(www.samsung.com/au) during the Promotional Period and submits an Eligible Claim
(with each capitalised term defined below) within the Redemption Period in accordance
with these Terms and Conditions.
Eligible Claimant Australian residents aged 18 years and over who Purchase a Participating Product from
a Participating Retail Store during the Promotional Period.
Participating Retail
Store
2nds World, Appliances Online, Betta, Australian Shopping Network, Betta Group, Bing
Lee, Bi-rite, Costco, David Jones, Digital Door Locks, The Good Guys, Harvey Norman,
Harvey Norman Corporate, JB Home, Powerland, Retravision, Samsung.com (including
Employee Partner Portal), Spartan, Worlds Best Technology, Winnings, Yardley
Promotional Period
(time in Sydney,
NSW)
Start time and date 12:00 AM, Thursday, 28 July 2022
End time and date 11:59 PM, Friday, 30 September 2022
Redemption Period
(time in Sydney,
NSW)
Start time and date 12:00 AM, Thursday, 28 July 2022
End time and date 11:59 PM, Wednesday, 30 November 2022
Gift $200 cashback for Eligible Claimants who purchase 2 x Participating Products
(Washing Machine and Dryer) during the Promotional Period and submit an
Eligible Claim during the Redemption Period.
1 x Gift maximum per Eligible Claimant
Participating
Products
Purchase one of each of the following Participating Products in a single transaction
from a Participating Retail Store or the Samsung Online Store (they must each be from
a different category):
a) Washing Machine category: (WW85T984DSX/SA, WW85T984DSH/SA,
WF16T9500GV/SA, WW12TP04DSB/SA, WW12TP54DSH/SA,
WW12TP04DSH/SA, WW95T754DBT/SA, WW10T754DBT/SA,
WW95T654DLE/SA, WW10T654DLE/SA, WW85T754DBT/SA,
WW85T654DLE/SA, WW85T554DAB/SA, WW85T554DAW/SA,
WW85T504DAE/SA, WW75T504DTW/SA,
b) Dryer category: (DV10T9720SV/SA, DV90T8440SB/SA, DV90T8440SX,
DV90T8440SH/SA, DV90T7440BT/SA, DV80T6420LE/SA,
DV80T5420AB/SA, DV80T5420AW/SA, DV80M5010IW/SA)
They must be purchased in a single transaction.
Eligible Claims To redeem a Gift, Eligible Claimants must submit an Online Claim Form via the
Samsung online portal during the Redemption Period in accordance with these terms
(Eligible Claim). The link to the portal can be found on the offer landing page
(www.samsung.com/au/offer/laundry-cashback).
The claimant must:
(a) Input all requested details, including, without limitation, the claimant’s full name,
contact telephone number, email address, place of residence and the bank
account details of the claimant’s nominated Australian bank account (to which the
claimant intends for the Gift to be paid by EFT);
(b) Provide purchase information for each Participating Product, including, without
limitation, the date of purchase, place of purchase, product details and serial
number;
(c) Upload a copy of the original tax invoice for the Purchase of their Participating
Product;
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Samsung Washer & Dryer Bundle Cash Back 2022 (Promotion)
Terms and Conditions (T&Cs)
(d) Following submission of an Online Claim Form, a claimant (whether or not an
Eligible Claimant) will receive a unique claim reference number ("Unique Claim
Reference Number"). That claimant may use his/her Unique Claim Reference
Number to access the track claim page ("Track Claim Page") on the Website.
(e) Eligible Claimants will be notified by email to their nominated email address that
their claim has been deemed valid within a reasonable period of time. The
Promoter will then arrange for the Eligible Claimant to receive the relevant Gift.
(f) EFT payments will only be made into an Australian bank account. The Promoter
is not liable for any EFT payment not being made to, or received by, an Eligible
Claimant because the Eligible Claimant does not hold an Australian bank account.
(g) If an Eligible Claimant becomes aware that they have submitted incorrect bank
account information, the Eligible Claimant must immediately notify the Promoter
of the Eligible Claimant's error and provide correct bank account information. If an
EFT is made to a bank account which was erroneously submitted by an Eligible
Claimant, the Promoter will attempt to reverse the EFT, which, if reversed, will be
credited to the Promoter, which will then make an EFT to the Eligible Claimant's
resubmitted bank account. If an EFT is reversed and then retransferred because
of an error of an Eligible Claimant, a $7.95 bank re-issuing fee will be deducted
from the amount of the Gift transferred to the Eligible Claimant's resubmitted bank
account. The Promoter does not warrant or represent that it will be able to effect
an EFT reversal and each Eligible Claimant agrees that if they submit incorrect
bank account information, and a Gift is paid to an incorrect bank account, the Gift
may be forfeited.
(h) The Promoter will process each Gift within sixty (60) days of notification of
validation of the Online Claim Form. The Eligible Claimant may need to allow
further time for the funds to be cleared by their bank.
(i) Eligible Claimants are only entitled to submit a maximum of 1 x Eligible Claim for
1 x Gift.
Serial numbers and
copies of tax
invoices
(a) If a claimant is unable to provide the serial number of their Participating Product
at the time of submitting the Online Claim Form, the claimant must still submit the
Online Claim Form within fourteen (14) days of Purchasing their Participating
Product and tick the relevant box to indicate they have not yet received their
Participating Product. The claimant must then provide the Promoter with the serial
number of their Participating Product within seven (7) days of receiving the
Participating Product through that claimant’s Track Claim Page, provided that the
claimant's Participating Product is delivered and its serial number is submitted no
later than one (1) month after the end of the Promotional Period. Claimants will
not be able to submit serial numbers of Participating Products via the Track Claim
Page after 11:59pm (AEDT) on Wednesday, 30th November 2022 from which time
claimants may only use the Track Claim Page to track their claim. Serial numbers
of Participating Products cannot be submitted to the Promoter (and therefore
claims for Gifts cannot be completed) after 11:59pm (AEDT) on Wednesday, 30th
November 2022], except where a claimant cannot submit their serial number
before this time because the delivery of their Participating Product is delayed by
the Promoter, the relevant Participating Retail Store, or their distributors (in which
case claimants should email the Promoter using the address at the end of these
Terms and Conditions to arrange to make a claim).
(b) The Promoter will validate the serial number and tax invoice submitted by each
claimant and will inform a claimant who has provided any invalid serial number,
and/or tax invoice by email. The claimant will have fourteen (14) days from the
date of that email to provide a valid serial number, and/ or tax invoice, as
applicable, through that claimant’s Track Claim Page.
(c) The Promoter reserves the right to invalidate any claims if the claimant has failed
to provide a valid serial number, and/or tax invoice within fourteen (14) days of
notification of an invalid serial number, and/or tax invoice by the Promoter.
Claim Validity
(a) If the Promoter requires any further information in order to validate a submitted
Online Claim Form, the Promoter will inform the claimant by email. The claimant
will then have fourteen (14) days from the date of the notification email to provide
the requested information to the Promoter, unless expressly stated otherwise in
the notification email. The Promoter may, in its absolute discretion, invalidate any
claim if the relevant claimant fails to provide the further requested information
within fourteen (14) days of the notification email by the Promoter.
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Samsung Washer & Dryer Bundle Cash Back 2022 (Promotion)
Terms and Conditions (T&Cs)
(b) The Promotion and/or any time period that claimants have to make claims and
provide further information (including serial numbers) may be extended in the
Promoter’s absolute discretion.
(c) The Promoter reserves the right, at any time, to verify the validity of claims and
claimants (including a claimant’s identity, contact number and place of residence,
tax invoice and serial number) and to disqualify any claimant who submits a claim
that is not in accordance with these Terms and Conditions or who tampers with
the claim process. The Promoter’s decision is final and no correspondence will be
entered into. Failure by the Promoter to enforce any of its rights at any stage does
not constitute a waiver of those rights.
(d) Incomplete, indecipherable or illegible claims will be deemed invalid. Claimants
are responsible for ensuring their correct contact number, email address, bank
account details and address details are provided and any updated details are
notified to the Promoter. The Promoter accepts no responsibility should an
otherwise Eligible Claimant fail to receive their Gift because of a failure to provide
correct details or to notify of a change to those details, or for providing an invalid
serial number.
General
(a) Participation in this Promotion is deemed acceptance of these T&Cs.
(b) The Promoter reserves the right to reclaim from any Eligible Claimant the Gift if
the Participating Products Purchased by the Eligible Claimant is returned after the
claim for a Gift has been processed and fulfilled. This clause does not limit or
affect the Eligible Claimant’s rights with regards to warranties given in respect of
the Participating Product either from the manufacturer or implied by legislation.
Incomplete, indecipherable or illegible entries will be deemed invalid. Entrants are
responsible for ensuring their correct Personal Information is provided and any
updated details are notified to the Promoter.
(c) If this Promotion is interfered with in any way or is not capable of being conducted
as reasonably anticipated due to any reason beyond the reasonable control of the
Promoter, the Promoter reserves the right, in its sole discretion, to the fullest
extent permitted by law, to: (a) disqualify any claimant; or (b) modify, suspend,
terminate or cancel the Promotion, as appropriate.
(d) Any cost associated with accessing the Promoter’s website for the purpose of
registering a claim is each claimant’s responsibility and is dependent on the
internet service provider used. The Promoter makes no guarantee of the
availability of its web services and will not be held responsible for interruption of
service that may interfere with the ability to participate in the Promotion or to
receive an EFT.
(e) Except for liability which cannot be excluded as a matter of law, including the
Competition and Consumer Act 2010 (Cth), Promoter excludes all liability
(including negligence), for any personal injury or any loss or damage (including
loss of opportunity), whether direct, indirect or consequential, arising in any way
out of the Promotion, including any tax liability.
Privacy Samsung (or third parties on its behalf) may collect personal information to conduct the
Promotion and disclose such information to third parties for this purpose, including
agents, contractors, service providers and offer suppliers. Validity of an Eligible Entry is
conditional on providing this information. Some of these entities may be located outside
Australia, including in Singapore, Korea and the Philippines. Entrants acknowledge that
by consenting to this disclosure, Samsung is not obliged to take reasonable steps to
ensure overseas recipients do not breach Australian privacy law. All entrants consent to
their personal information being collected and stored for this purpose in accordance with
Samsung’s privacy policy available at www.samsung.com/au, which forms part of these
T&Cs.
Promoter’s details
Samsung Electronics Australia Pty Ltd (ACN 002 915 648)
3 Murray Rose Avenue, Sydney Olympic Park NSW 2127, Australia
Promotional Support:
Email: promos.au-ce@samsung.com
Phone: 1300 362 603 (Option 9 then Option 5)

